1Who we are

Breeza Climate Technologies, LLC (referred to in this policy as Breeza, we, our, or us) is a climate appliance company headquartered in Portland, Oregon. We design, manufacture, and support portable air conditioners and the companion software that helps you control them. When you interact with our website, mobile app, products, or customer support team, you are sharing information with us, and we take that responsibility seriously.

This Privacy Policy applies to information we collect through our website at breeza.com, our mobile applications, our connected products, email and other electronic communications, and any other services that link to this policy.

2Information we collect

We collect information in three broad categories: information you give us directly, information collected automatically when you use our services, and information we receive from third parties.

• Account information: name, email address, postal address, phone number, and password when you create a Breeza account.
• Order and payment information: billing address, shipping address, payment method details, and order history when you make a purchase.
• Product usage data: temperature settings, mode selections, energy consumption, error logs, and firmware version of your Breeza unit.
• Device and app data: IP address, browser type, operating system, mobile device identifiers, app version, and crash reports.
• Support communications: the content of emails, chats, and phone calls you have with our support team.

3How we use your information

We use the information we collect to operate our business, improve our products, and serve you better. Specific purposes include processing and delivering your orders, providing customer support, sending you important product updates and security notices, personalizing your experience, detecting and preventing fraud, complying with legal obligations, and analyzing aggregated trends to guide product development.

We do not sell your personal information to third parties, and we do not allow third parties to track you across our site for their own advertising purposes. If this ever changes, we will ask for your consent first and give you a clear way to opt out.

4Cookies and similar technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, measure site performance, and provide core functionality. You can control cookies through your browser settings, but blocking certain cookies may prevent parts of the site from working correctly. We do not use third-party advertising cookies on breeza.com.

5How we share your information

We share personal information only with the parties necessary to deliver our services: payment processors that handle transactions, shipping carriers that deliver your orders, cloud hosting providers that store data securely, analytics providers that help us understand site usage in aggregate, and professional advisors such as lawyers and accountants. We require these parties to protect your information with standards at least as strict as ours.

We may also share information when required by law, when necessary to protect our rights or the safety of others, or in connection with a corporate transaction such as a merger or acquisition. In any such case, we will notify affected users where legally permitted.

6Data retention

We keep personal information only for as long as we need it for the purposes described in this policy, unless a longer retention period is required or permitted by law. Account information is retained for the life of your account. Order records are retained for seven years to comply with tax and warranty obligations. Product usage data is retained in identifiable form for twenty-four months, after which it is aggregated or deleted.

7Your rights and choices

You have the right to access, correct, delete, or export your personal information. You can update most account information directly from your profile settings. To exercise any other right, email us at the address listed in the side panel and we will respond within thirty days.

8How we protect your information

We use a layered security program that includes encryption in transit and at rest, mandatory multi-factor authentication for employee access, regular third-party penetration testing, continuous monitoring for suspicious activity, and annual security training for every team member. No system is perfectly secure, but we work hard to keep your information safe and to be transparent if something goes wrong.

9Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version here, update the effective date, and, for material changes, notify you by email or in-app notification. We encourage you to review this page periodically to stay informed about how we protect your information.